Terms & Conditions
Terms & Conditions
In these terms and conditions, Odyssey Sailing Ltd is referred to as “The Company” the guest(s) are referred to as the Client(s), the “Agent" is the provider of the vessel and any employee or contractor of Odyssey Sailing Ltd is referred to as “Representative(s)”
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1. CONTRACT. As each charter is bespoke, details of the services to be provided by the Company are detailed in a contract of hire between the Company and the Client(s)
2. QUOTING. The Company quotes the Client(s) for vessels based on a specific charter week, therefore the price quoted only applies to the dates stated on the quote. Because the vessels offered on the quote are owned by the Agent and are available for hire publicly, the Company cannot guarantee availability, even after the Client(s) have received a quote. Furthermore, the photographs provided alongside the quote may, or may not be photographs of the actual vessel. Many Agents use higher quality stock images of the same make and model quoted to represent their vessels in a more aesthetically pleasing manner, and at the point of booking, it is not possible for the Company to know if this is the case. This, coupled with the fact that even vessels of the same make and model can vary in their exact specifications and overall finish, means that the photographs should be used as a guide, rather than an exact representation of the vessel quoted.
3. CHARTER. The charter is defined as being the trip booked by the Client(s) and provided by the Company, which is detailed in the contract.
4. DEPOSIT. A non-refundable deposit is payable on booking. If, however unlikely, by the time the Company receives the Client(s) deposit, the vessel detailed in the quote is no longer available, the Client(s) may either receive a refund for their deposit, or transfer the deposit amount to a different vessel.
5. PAYMENT PLAN. The Company sources its vessels from various third party Agents, many of whom differ in their deposit percentages and balance payment timescales, therefore the payment plan required by the Company will be detailed in the contract.
6. BOOKING CONFIRMATION. Only after the Agent has received a non refundable deposit from the Company, which is taken from the Client(s) deposit, and has confirmed the booking, will the Company be able to confirm the booking with the Client(s)
7. VESSEL. The vessel provided by the Company will be detailed in the contract. The Company does not own vessels but hires appropriately sized vessels from third party Agents. Although rare, the Agents may, on occasion, change the vessel after booking. In this case, the Client(s) will be notified of any changes made to their booking.
8. CHANGES. Once the Company has confirmed the vessel for the Client(s) booking with the Agent, it is not possible to change the vessel, or the points of embarkation and disembarkation but general changes to the itinerary and the route are possible by written agreement with the Company.
9. BALANCE PAYMENT. The balance payment is the difference between the deposit(s) paid and the total charter cost. The balance payment due date will be detailed on the charter contract.
10. NON PAYMENT. If the Client(s) fail to pay the balance by the due date then the charter is automatically deemed to be cancelled.
11. PERIOD OF CHARTER. The period of charter commences on a Saturday, on arrival at the vessel until the following Friday afternoon. The Client(s) must leave the vessel by 18:00 on the Friday unless it is impossible to disembark, or with prior approval from the Company.
12. CANCELLATION. If the Client(s) cancel the booking prior to receipt of the balance payment by the company, no further amount is due to the company from the Client(s) but the deposit will be retained and is non-refundable. If the Client(s) cancel the booking after the balance payment has been received by the Company, then no refund shall be due.
13. OVERRUN/DELAYS. However unlikely, it is possible that extreme weather or mechanical failure or other unforeseen circumstances could delay embarkation/disembarkation. Whilst the Company will make every effort on a best endeavours basis to deliver on the agreed embarkation/disembarkation point or time, the Company is not liable to the Client(s) for failure to do so.
14. LOST OR DAMAGED PROPERTY. The Company is not liable for the loss or damage of Client(s) property during the period of the charter or at any time.
15. INTERNATIONAL PAYMENTS. The Company is registered and banks in the United Kingdom. Contracts are issued in GB Pounds and payments to the Company must be in full.
16. DIETARY REQUIREMENTS AND ALLERGIES. It is the responsibility of the Client(s) to inform the Company in advance, of any dietary requirements or allergies at least one week before embarkation.
17. MEDICAL CONDITIONS/HEALTH INSURANCE. It is the responsibility of the Client(s) to inform the Company in advance, of any relevant medical requirements they may have. Furthermore, It is the sole responsibility of the Client(s) to provide for themselves any related medicine or treatment that may be required. The Company recommends but does not require that all Client(s) have suitable health insurance during their period of charter.
18. OPTIONAL ACTIVITIES/EXCURSIONS. The Company may recommend, but is not affiliated in any way, nor does it have any formal arrangement with local businesses offering tours or excursions, and is therefore not responsible for any damage or injury sustained to the Client(s) or their property whilst engaged in aforementioned activities. Furthermore, Representative(s) of the Company, in their capacity as Skipper or Host may on occasion recommend local eating and drinking establishments to the Client(s) however, those Representative(s) and the Company are not responsible for the quality of service delivered to the Client(s) by said establishments, or any sickness/illness that may occur due to visiting one of these establishments.
19. FAILURE TO DELIVER VESSEL. If, due to unforeseen circumstances that result in the Company being unable to provide the agreed upon vessel to the Client(s) for the duration of the charter, then the Company will first aim to either provide a similar replacement vessel, or a superior vessel, free of charge. In some cases, a similar vessel may mean a different make and model, with similar auxiliary features, guest capacity and size. Due to the often subjective reasons for the Client(s) choosing one vessel over another and/or in the event that the Company fails to provide a similar quality of vessel to the Client(s) the Company may decide, but does not guarantee that compensation is due to the Client(s) for the change. Any decisions regarding compensation due to the Client(s) from the Company will be made in good faith and on a case by case basis.
20. FAILURE TO DELIVER SKIPPER. If, due to unforeseen circumstances such as a medical emergency, the charter Skipper is unable to perform his or her duties on the agreed upon charter week, the Company is responsible for delivering a replacement Skipper. In the event that this causes delays to the Client(s)’ charter, compensation of 1/6th of the total charter amount is due to the Client(s) for every evening that the Company fails to deliver a replacement Skipper. If the Company is unable to deliver a replacement Skipper by the third evening of the charter, then the Client(s) are entitled to a full refund of the charter amount.
21. FORCE MAJEURE. If, due to force majeure, the Client(s) are prevented from arriving to the agreed rendezvous location for embarkation, or is delayed in doing so, the Company is is not liable for any costs incurred, furthermore, the Client(s) are not entitled to any form of compensation from the Company if this does occur. It is solely the Client(s)’ responsibility to arrange and fund their travel to and from the charter location. For this reason, the Company recommends, but does not require that all Client(s) have sufficient travel insurance to account for unforeseen circumstances that could result in travel delays or cancellation.
22. CHECK IN/OUT. The Company reserves the right to alter the check in/out times and therefore embarkation/disembarkation of the vessel at any time. These timings are intended as a guide for the Client(s) convenience, not a commitment. Possible reasons for changes to check in/out times may include, but are not limited to: weather considerations, engineering issues, company representatives’ pre or post charter travel arrangements. Any changes will be communicated to the Client(s) as soon as they are decided upon by the Company, and will be made with an effort to minimise any delays or inconvenience to the Client(s)’ charter. The Client(s) may also request changes to the check in/out times, and while every effort will be made to accommodate such requests, the Company cannot and does not guarantee that the Client(s)’ requested changes can always be agreed to.
23. AUXILIARY EQUIPMENT/FEATURES. The Company partly bases its pricing structure on a given vessel’s stated auxiliary equipment and/or features. Examples of these may include, but are not limited to: generators, air-conditioning, galley equipment, tender/dinghy equipment. However rare, in the event that the Agent fails to deliver the agreed upon auxiliary equipment/features, the Client(s) will only be compensated as much the Company is compensated by the Agent, in line with the Agent’s contractual obligations to the Company. As the Company hires the vessel from the Agent on the Client(s)’ behalf, unless the Company has been negligent in its operation of the vessel or its equipment/features, the Company will not be held responsible for the aforementioned failure to deliver the agreed upon equipment/features. The Client(s) may request details of the Agent’s policies in regards to auxiliary equipment/features from the Company, if they wish to review them before or after a booking is made with the Company.
24. CLIENT(S) ACCOMMODATION. Client(s) may choose to book alternative accommodation during their period of charter, but unless the accommodation provided by the Company is unsafe, or if the Company agrees that it is no longer acceptable, no compensation is due to the Client(s) from the Company for any costs incurred in finding alternative accommodation.
25. CHANGES TO THE ITINERARY. Although the Company aims to agree on an intended itinerary with the Client(s) prior to the commencement of their charter, and shows an itinerary on its website, changes to the itinerary can and do occur, therefore the itinerary should be considered an intended plan, not a commitment from the Company. For the Client(s) safety, sole authority over the exact itinerary and changes made hereto lies with the Company and its Representative(s).
Odyssey Sailing Ltd | UK Registered Company: 13163591